The refund would have been our lifeline. 2.3 If it's KLM fault. I don’t want to fly with KLM again, because you proved yourselves to be hypocrites and liars. Customers should not be used as interest-free banks, but rather should be given a full refund for services not rendered. In case you want to cancel or change your flight with them, here is a Step by Step Guide on How to Change Flights or Get Refunds on KLM. But I also didn’t buy my ticket in anticipation of a pandemic and not getting a refund. Book your KLM flight now and change your booking at no extra cost. KLM owes me £570+. You might be requested to send proof that KLM refused a refund, and it can’t hurt your chances if you explain to the bank the exact legal basis of your claim. KLM owes me €1500. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. We would like to show you a description here but the site won’t allow us. Chances are that you’re going to be ignored or get the same roboreplies, but having a proof of contact is important for future claims. KLM Royal Dutch Airlines. If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below. Realizing that, KLM has decided to assure its future customers that this situation would never happen again. To make it worse, our minister says in parliamentary questions that “we can always go to court” and she tries to kill European regulations through a back door. Dear KLM, I am not a bank. We do understand that this is a difficult situation for everyone but as my previous colleagues already mentioned before we do not give any refunds at the moment. They are compensating for their losses by witholding their customer’s refunds while also receiving government bail outs. Big firms like you don’t care about people. Without it now, that money could be food or another month of rent for me. Financially and healthwise! And you can only hope that they do not change policies again... Due to the COVID-19 pandemic, the borders of many countries remain closed, which have impeded air travel significantly. am angry. I have cancer so I don’t have time to wait a year, I need this money for my daughter. €225 is what I spend on food in 5-6 weeks, while your management still earns millions of euros a year. I feel hopeless because they are leaving innocent people behind with their government’s support. However, we’re trying to complete your request within 60 days. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. Dear KLM, be honest with your customers. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. And in this case your KLM refund must be paid in cash, not in coupons or vouchers. Careers. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. People and organizations worth contacting (the list is not complete, suggestions are welcome): We are regular people, we don’t have the resources a huge corporation like KLM has, but we all have a voice — so let’s use it. Remove; In this conversation Dear KLM, your attitude and your total disregard for your customers’ circumstances at this difficult time is the very hard to accept. Currently selected country: United States, Currently selected language: English, Contingency plan for lengthy tarmac delays, Your KLM flight was cancelled and you did not take an alternative flight, You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of carriage) and you decided against transportation, If the conditions of your ticket allow for a refund or, You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day, You cancelled your intercontinental KLM flight because it was delayed more than 3 hours, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. Now they want to take away our rights retroactively. KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. These are some steps that you can take in order to start the refund process. If I can live and behave according to regulations in this “exceptional situation”, airlines and decision makers have to be able to do that too. Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. But KLM is consistently lying and cheating, giving false information to consumers. Information about the coronavirus-tested one-way flights. Through March 31, the value of tickets for flights that may be canceled and for which the airline could be liable for vouchers or refunds reached around 2 … Let’s plan for the future, not only for today! Language Selection The airline is also lying when they promise a refund in 60 days. KLM Refuses ticket refund has 3,823 members. The solution is simple. Dear Air France–KLM, I had trust in you, I couldn’t believe you would not respect the law. I have the right of get ALL my money back, and I need it to live in my current situation. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. I lost my job, I’d need my money now. Select country and language. KLM owes me £7000. ... 24/7 via Twitter. I just want you to refund what is owed, so that I can give it back to the families. Dear KLM, I used to fly with KLM for business as well as pleasure, but I will take my money elsewhere in the future. You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket. If we’d just been asked, we would have considered taking the vouchers out of national pride. Currently selected country: France, Currently selected language: English Document everything. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details The money for the flight took over a year to save up, so that myself and my partner could visit a family member in Africa. Money is not even the main problem. Dear KLM, do the right thing and stick to the laws, rather than lining your own pockets and those who can afford to throw money away. KLM is lying when they say you can only get a voucher and not a refund. If anything, you will receive a voucher after those 60 days. Therefore, Air France and KLM have decided to adjust their refund policy for flight cancellations taking place on 15th May and after. Because of an extensive COVID-19 testing programme, you won’t have to go into quarantine upon arrival in Amsterdam if you test negative. KLM owes me €1462. Flight delay or cancellation Log in for rebooking options and the latest updates on your journey. Instead of refunding customers for these canceled flights, which is their policy, KLM has only offered vouchers for future flights. I’ll never trust governments and justice again. Because they have high paychecks and profits and help from states, and we don’t. Dear KLM, please do the honourable thing, and refund your customers as EU law states. Concerned customers will be offered the choice of a voucher or a cash refund. We are all going through a lot at the moment, and a voucher does not help me pay bills or do essential repairs on my home. Dear KLM, do your job and refund everyone whose flight you decided to cancel. A German passenger rights company, Flightright, is suing a raft of European airlines including Ryanair, Lufthansa and Swiss over billions of dollars in unpaid refunds … I feel betrayed and helpless, it’s very hard to get a personalized answer to my questions. You are not required to agree to receive a voucher or else suffer a complete loss of funds. By law KLM should give a refund but are just refusing. In addition to the official private channels (FB Messenger, WhatsApp, and the phone), you can also email them at klm.web-response@klm.com or delegate@klm.com. The KLM tickets were applied for refund on 10 April 2020 via BSP.” Up to €600 per passenger. Don’t forget: “Individually, we are one drop. KLM made my stomach turn. Currently selected country: France, Currently selected language: English : Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested. The worst is that the company’s saying they have more problems than me. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. Dear KLM, why are you allowed to act against laws and regulations? We will not respond to this email anymore unless you would like to make use of the voucher. KLM owes me HUF 78900. T Contact KLM 24/7 via Twitter > ☎ See contact ... Request a refund > Claim Agencies information. I can’t use a voucher, because the cost has gone up, so it doesn’t get me to my destination anymore. Refunds . I don’t get a share of your profits, so why should I cover your losses? Their customers are flooding Facebook and Twitter to complain they can’t get their money back for canceled trips. Due to the virus, my husband and son are not working. The airline is not the victim of this pandemic, yet they’re the ones being bailed out. Apart from that the airline still have to take you to your destination or give you a full refund. It’s still not finished, so we have to keep fighting them everyday. However, in view of the magnitude of this crisis and the number of cancellations, it may take longer to process these transactions. Corporate. Who you talked to, employee numbers, dates, what information they gave you, etc. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. Below you will find quotes from real letters from KLM. Together, we are an ocean”. I don’t want a voucher, because I am not a bank, and because my money won’t have the same value in a year. We would like to show you a description here but the site won’t allow us. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. I feel angry and frustrated, because I can’t get KLM to respond. KLM owes me €1000. KLM owes me almost £1000. I feel devastated. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. Their loyalty cannot be returned even with a refund. We can contact you via e-mail, text message and telephone – simply enter your contact details in your KLM account, your Flying Blue space, or via My Trip. All deals. Welcome to Refunds Processing System Please start by selecting your language. This is management decision, and nothing else can be done, no refund can be granted from higher channels either. Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. Dear KLM, why are you ignoring the law and not respecting your customers? The status of your refund request. Then you may as well be entitled to flight cancellation compensation. Twitter users were quick to question why KLM would make light of airplane fatalities and to ask for the tweet to be deleted. If you payed with a debit or credit card, you can request a chargeback from your card provider or bank. I was shocked because this was a company I had trusted. KLM’s Refunds Processing System. A voucher is not enough because I don’t know if I will be able to fly within one year. It was hard getting answers. This was the last time we could have spent out there with them. I doubt I’m the only one who purchased a flight while I still had a job. Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. Most flights had been previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are no longer happening. I am not a bank to give interest free loans for any length of time — it is not my business. It’s under the same company as Air France. If you ever plan to buy a ticket from KLM in the future, you can only hope that you will not become of us who are working hard to get our money back. So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. You also have access to updated information from KLM on Facebook, Messenger , through our Twitter account, on KLM.com or via your travel agent. It is time to respect their rights and do the MINIMUM for them in this “exceptional situation” that you use as an excuse in your messages. Dear KLM, if the situation was reversed and I couldn’t take my flight, you wouldn’t blink twice to keep the fare of my non refundable ticket (nor would I expect you to). Saving companies and governments is not done through money, it’s done with reputation, humility, and action to benefit all that they represent. Newsroom. “In order to make travel easier for customers in this challenging time, Air France and KLM loyalty program FlyingBlue is waiving the refund fees for travel until 31 March 2021 on all reward tickets.” Also note that if you have recently paid a cancellation fee to Flying Blue, you can contact them for a refund. And after experiencing KLM’s “customer support” I would never use this airline’s services again. Daniel Klein. Dear Air France, if I have had my money back from the beginning, I would have used it on your company at first. If you were in this situation, how would you feel? Search query Search Twitter. KLM owes me £920. KLM owes me £250. I’m upset, this is a lot of money to me. KLM owes me more than £3350. People do remember who treats them well, and this behaviour is shocking. I have worked extra NHS shifts to pay for a flight, not to give KLM an interest free loan. Dear KLM, the definition of integrity: “the quality of being honest and having strong moral principles; moral uprightness”. KLM has canceled many flights. A voucher is of no use to me since the reason behind my initial travel has now passed and not required. But, because of that, I will prefer companies with honesty and customer care. Dear KLM, airlines could not exist without their customers. Dear KLM, I wonder why we as customers are getting ignored? However, we’re trying to complete your request within 60 days. Since the start of the health crisis, Air France-KLM has been offering vouchers valid for a year. These tips do not guarantee you a refund. It’s pretty hard to reach KLM nowadays. In the case of a flight cancellation, the airline is obliged to give a full refund. Thus far, however, intercontinental flights continue to operate today. Following our intervention KLM has agreed to refund … I’m worried that flight prices will escalate or the company goes bump. I am devastated that I have taken parents hard earned money and now I can’t get it back. Select country and language. Making ends meet is really hard under this stress. This site was created by and for deceived customers to share their personal stories, assist with receiving a refund and to attract media attention in the matter of KLM refusing refunds. Continuously updated. When I reminded them that they’d already promised to give me a full refund, and not a voucher, they simply told me I could sue them if I wanted to. Saved searches. Why don’t you try hard to get help from the state to pay back customers ticket? Deals Deals. It’s not lawful, and KLM are unreachable. Speaking in the Dutch parliament at the start of May, van Nieuwenhuizen told MPs that KLM was up against some €3 billion in refunds to travellers, underscoring the need for customers to accept the vouchers over their legal right for reimbursement.. They have no intention of returning your money. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. It has worked out for some of us, didn’t for others, but it’s worth a shot, and since it can take a long time in some cases, it’s better to try your luck early on. You are using innocent people’s money to pay your bills. KLM’s Refunds Processing System. Because if this would have happened to us, they wouldn’t give a damn about our problems. As of now, many customers are being served by KLM’s contact center, so you might change your flight or ask for a refund … Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Frustrated and out of options, people have turned to making complaints on KLM websites and social media outlets only to find those complaints have been removed. … KLM owes me €2300. It’s not at all nice to feel humiliated trying to convince them to respect the law. Banks are for loans, not your customers. Continuously updated. This big company just stomped all over me and the rights the EU has granted me with no consequences. I fear that many people will not forget this and the reputation damage will be enormous. KLM customers have gone through nine circles of hell and are unlikely to ever buy a ticket from them again. Select country and language. Affiliate. However, we’re trying to complete your request within 60 days. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details The minister has also instructed the national organization responsible for enforcing the right to refund to not enforce at the moment. KLM begins to understand that the PR department cannot solve the problem of an impending crisis of confidence — breaking the law will not be overlooked by the public anymore. Air Canada and Southwest, among others, have processed refunds and changes via Twitter. KLM owes me €3500. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. I feel tricked and deceived, like I was the victim of a con artist. Read all conditions . Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. KLM owes me £2000. KLM owes me CAN$1255. So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. Vouchers won’t pay my bills, my family’s financial situation has changed as a result of the crisis. Spread your story on social media (KLM is not only on. Other vouchers (TDC, TCV and the non-refundable EMD) you can use as credit for your next flight booking and/or to buy extra options. Use #klmrefund if you like to make it trending. The Dutch minister with air travel in her portfolio has given KLM de facto permission to not give refunds as long as the vouchers are valid for 1 yr and at expiry unused value will then be refunded. And most importantly what are you doing with the money you kept, when you didn’t fulfil any service? They are trying to profit from a horrible crisis, and disguise it as martyrdom — what an absolute disgrace. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. People all over the world are trying to navigate the refund process with KLM and finding little assistance from the airline. Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. Together with Delta Air Lines, we are launching coronavirus-tested one-way flights departing from Atlanta. Why can other airlines treat customers with respect but not KLM? Enter your e-mail address or Flying Blue number > Enter your booking code > Live arrival and departure times View flight status > We had a group booking to Holland for a boys football tournament. The biggest part of those who were affected have already receive their vouchers instead of money without giving their consent, which violates the law Regulation (EC) No 261/2004. About KLM About KLM. Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. I told them my rights, but they didn’t listen to me, and issued a voucher without my consent. Who knows when we can travel again and whether we can afford to travel in the future, so vouchers are not helpful at all. How could a company treat its customers with such disregard? Learn it. The KLM tickets were applied for refund on 10 April 2020 via BSP.” Dear KLM, you should know that what you’re trying to force is illegal and stop immediately! I’m thinking about this all the time, I wrote everywhere, spent hours and hours on this. Dear KLM, why are you blatantly ignoring the law and not respecting your customers? The hardest thing is dealing with the stress and inconvenience of contacting KLM whilst working flat out for the NHS (testing for Covid). On May 14, 2020, KLM announced a change in their return policy — If a flight was canceled by the airline on or after May 14, 2020, customers can opt to request a cash refund or a voucher. KLM deliberately sold me tickets to already cancelled flights, taking advantage of my desperation to get home. Depending on if your flight was cancelled, you can request a travel voucher or a cash refund. If you’re the silent lurker type, please support others via likes and other reactions (the latter marks the content as more relevant for the algorhythm). You are a company that’s here for profit, I’m just a person that was here for a service. The status of your refund request. I felt cheated, left alone. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Do they get payed in vouchers, or is that only your customers’ privilege? This group was created to work together to enforce our right to a refund for a canceled flight. Dear KLM, you are currently preying on the most vulnerable: the sick, stranded, and desperate. Claim Agencies etc. I can’t get a response from KLM, I feel let down. Nothing they say seems to ever pan out, and yet they hide the real state of affairs behind posts of beautiful locations on social network. KLM owes me €687. Join the group on Facebook so we can help each other and stay informed. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. I thought KLM was a respectable company. This takes the longest. This break was for my husband’s birthday in March. KLM will reportedly suspend all intercontinental service as a result strict new testing requirements from the Dutch government. With so many people out of work and low on funds, receiving a refund is imperative. KLM owes me £1906. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. We all have enough things to deal with at the moment home working/home schooling and caring for relatives, without having companies making life even more difficult. Once we processed it, we’ll inform you again via e-mail. Only vouchers will be offered with the full value of your ticket. KLM owes me €687. KLM owes me €225. Partners. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. KLM claims that the regulations were not written in anticipation of a pandemic, and therefore shouldn’t apply now. 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