Today I have tried to cancel my BT TV as I no longer want it and the advisor has stated I can’t cancel until a phone line is installed. 9h59. Once all that is set up, Plusnet FTTP trial works fine for £22.49 a month, with no phone … I have had to make numerous phone calls and my question is still not answered! Announcements, Guides & Community Updates. 19h23. BT Sport App: New 24-month BT Broadband contract required. on See: Private messages, on He then said he will add it on so i don't need to worry and i will receive an email in a few days. 8h44. The "I want what I pay for" types when their service isn't actaully actually affected but for the speed test result. To phone … There are plenty of those. Check what's available at your premises with our availability … 13-02-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 01-04-2018 9h26. 13-02-2020 6. 08-02-2020 I’m just a bit confused as to how the voice service setup works. Now from your home phone, dial 142599 between 8.30am and 4pm and listen to the message. on 14 Nov 2020 03:34 PM When you put the order in for FTTP did you not have to give a landline number, even though you don't have to use the landline this is how your service provider knows their is a broadband service on the line. Until recently if you purchased an ultrafast package from BTover FTTPthen the phone service would have often been delivered via a “Transition Product“, which gives customers both the FTTP line and a … Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. 8h50, on I had two orders cancelled by BT – the first because they couldn’t move my Sky number on to a VOIP fibre line. FTTP Phone Line - How does it work? Is this correct? If you don't have a dial tone on your line after following these steps, please check: Your phone … However some suppliers want you to pay line rental and take on a phone service (BT Consumer) but again you only pay line rental for the "Phone service" not the FTTP part. On the day of my installation the engineer arrived and installed my fibre. There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line. You’re best of having your NTE next to the ONT as well otherwise you’ll have a secondary cable trailing to the window ledge your sockets currently on. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP ONT or via the Public Switch Telephone Network and will be on the traditional phone Socket in your house. I called BT and the advisor suggested not signing for the package and let it be returned to them as i was going to cancel the TV pacakge and would not need the You View box. As FTTP doesn't need a normal phone line to enter the home as traditional broadband does, EE don't need to offer a landline to get customers connected. The install tech will ask you first where you want things, he/she will try to do what you need or advise accordingly. As you have been having so many problems and are no further forward we can pick this up and understand what has happened with your order. 20h44, on - edited 19h32, on I then asked about my google chrome cast and stadia and the advisor stated this is not on your order you must have selected the wrong package. Alas there are no big savings, in fact with BT … 13-02-2020 Openreach has today named the next 51 UK exchange locations where they intend to move way from their old copper-based analogue phone (PSTN / WLR) services and on to a new all-IP network, which will apply in areas that receive over 75% coverage via their Fibre-to-the-Premises broadband ISP network.. Moving away from the old copper line … Yes, BT are offering a Fibre Home Phone service which gives a digital phone line over FTTP. BT Consumer don’t offer a Data Only Service so you pay for the phone service whether you use it or not. 11h17, on my phone is plugged into tel1 on the ONT and works fine. 13-02-2020 We are with BT so when FTTP became available to order we moved everything over to it, including the phone line. When i stated the Openreach engineer stated i didn't need one the reply was some contractors do this. On their FTTC and G.fast plans, … Maximum of 2 devices may be used simultaneously. 8h00 EE don't have such a service. I had my fttp installed yesterday by the engineer. 01-04-2018 It also takes engineers away from those with a genuine problem. Is there an external wall behind your TV? If you are ordering a BT Phone package, you may have to pay a connection charge but we'll let you know when you order. I need it to be faster than I’m used to (1mb/s if I’m lucky) but I’d rather it looked tidy! BT Sport. 9h10. Can anyone help? on 24 month contract. Do I need to let you know, when that is cancelled so that plusnet don't take my account down when they see the BT line is cancelled? 3. Use our troubleshooter if you’re experiencing slow speed after … 21h13. I have asked a moderator to provide assistance, they will post an invite on this thread.They are the only BT employees on this forum, and are based in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. When I asked do I need a phone line he said no. Note that I beleve the process is now in 1 stage not two. I suspect changes are occurring as “Line rental included” is suppressed on some products and not others. Re: FTTP and phone line. That number should be on your order, which may be waiting to close. As you have an ongoing unsolved thread with information which would be helpful to the moderators, I have added this new issue to that thread to keep things together. The advisor stated i could only cancel once my BT TV was activated and this was going to be on the 7th February 2020. 01-04-2018 The pair is still connected to the exchange, which means you could order a new … - edited BT Sport App: New 24-month BT Broadband contract required. Not just with BT but all ISP's. Announcements, Guides & Community Updates. 01-04-2018 I would recommend having a look at FTTP Install and the option for I live in a house where there is no Openreach Modem installed. 08-02-2020 01-04-2018 This is used to provide your voice … You can only access BT Sport in the UK. 08-02-2020 BT Sport on BT TV with BT Broadband. 9h57 13h19. Maximum of 2 devices may be used simultaneously. I had the same setup in the previous property I used to rent. I see you have managed to send us over your details. I think it could be because my package is still showing as open on their system. You can only access BT Sport in the UK. 15h28 08-02-2020 19h06, on TV. Once FTTP is up and running I can cancel my FTTP with BT AND cancel my phone line with BT? BT Sport App Only. We'll get back to you a soon as your details reach the top of our queue. BT usually only order an OGEA Product, that’s Broadband and keep your phone line on the Copper Network. - edited B emused BT customers are discovering they cannot keep their landline telephone number when moving onto the provider's “ultra fast” fibre broadband service.. 13h45. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP … _____ If you think I helped please feel free to hit the "Thumbs Up" button below. All I want to do is cancel my TV Package. on My Smart Hub and You View was going to arrive to my address on a day when i would not be home all day to sign for the package. 8h14. It works out at just £1.60 each when you add all … on You will get a computer voice telling you the phone number of this line. Sorry, what’s legacy FTTP? I don't have a phone as have it purely for broadband purposes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The main reason for moving everything over to fibre was our copper line is in very poor … A couple of days after my order i called up as i wanted to cancel the BT TV i added as i found out that the BT Sport was not 4k HDR on the You View Box. Got the BT FTTP 900mbps package over a week ago but its barely any faster than my old FTTC package from plusnet! They won't just slap it in and you're stuck with it. According to the useless online chat people it will be fibre voice, although it never mentioned it when I ordered it! Your fibre home phone service should now be up and running. She then placed another order for a Smart Hub to be sent out the next day as this would fit through the post and would not need signing. Once the PSTN is retired then … I was passed from one advisor to another trying to cancel the TV. Can I cancel BT phone line? 21h01. I tested it out when engineer installed it and showed him it was only connected at … 01-04-2018 13-02-2020 The BT web site is currently confusing in FTTP Post Code areas. For the Google Stadia, you will be sent an email 30 days after the order completes with a code and link to claim for the free gift. I placed an order on the 22nd Jan 2020 for Ultra Fast Fibre 250 & added on BT TV at the checkout. Even though I don’t want one. Also with regards to the phone line is this required as my fibre is already setup and tv order cancelled but its still showing as an active order when i track my order. 01-04-2018 01-04-2018 18h52, on "Legacy" FTTP is what Openreach engineers refer to as the the way FTTP was supplied originally in a 2 stage process. Your broadband speed can vary for the first 10 days after connection as your line adjusts. Things to bear in mind when considering where's best for your equipment: You maybe able to have them install the equipment near to your TV based on Part 4. on I’ve just ordered FTTP Infinity 2 which will be supplied overhead from the telephone pole across the road. As its FTTP fibre, do I actually need the phone line? When i asked about phone line he stated it wasn't required for fibre. Calling features for your BT phone line Choose from call diversion, call waiting, ring back when free, call-barring, 3-way calling, reminder call, and call sign. Cheapest/easiest option will be to ask BT to add on a suitable calling package and plug in a phone … Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Can anyone help as to why i have still not received an email? There would still be a phone number associated with your connection even if you do not need it physically connected which is what the engineer was asking. 13-02-2020 With FTTH the phone line is handled by a VOIP service – so it comes down the Fibre line. 01-04-2018 If we need to visit, the engineer will recommend where to put the equipment, but it will speed up your installation if you think about where you want it to go. Plug a phone into the copper line and dial 17070. The next day i spent over an hour on the phone once again trying to cancel my BT TV. Rang Sky yesterday and arranged it all, they are taking over the FTTP … Now it's done all in one with no customer splice point on the exterior wall. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. on Openreach fibre modem. Its been over a week and i have still not received an email from the gift team. Sorry for the problems you've been having. Eventually the TV was cancelled but the advisor stated they would have to send an engineer out to install a phone line as this should have been. if the tel1 light is green, plug the phone into tel 1 then dial 142599 between 8.30am and 4pm and listen to the message 0 Ratings I am sure anyone who has had it installed maybe able to give you more info. You do need a phone line with your broadband. BT Sport on BT TV with BT Broadband. With my order there was a promotion where i would get a Google Chrome cast and Google Stadia. Explain to him/her what you want, they're a good bunch and will do their best for you. If not and you want the ONT behind it then they’ll have to run the cable over skirting boards and around door frames. Thanks for that info Starwire, I happened to talk to The FTTP retail sales team today on 0800 587 4787 but I got someone who seemed to know nothing about FVA and number porting, or maybe was reluctant to tell me anything as we are just waiting for our FTTP … For the second they attempted to move my number over to a BT copper line… The moans about paying line rental by those who don't use their landline have been a constant for some years and BT now appears to have launched FTTP options without a landline phone. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) … Re: Confused about phone line with Full Fibre FTTP package @iniltous You are almost correct there. Finally decided to move my FTTP from BT to Sky but I’m now a little confused about the phone line, wondered if anyone else has done this and can advise please? New Broadband customer? The BT OpenReach modem has a phone line cable which would usually be connected to the phone. Some BTC customers use copper wire for the phone and some use the FTTP … If you've got Fibre to the Home or Fibre Home Phone you'll get a modem, a battery back-up unit and a BT Hub (if you don't have one already). 15h29. I've been on the plus.net trial since day 1, but still pay line rental with BT. Mobile. The installer will usually just strip away the Copper Pair off the Hybrid Cable and Joint it to … on 01-04-2018 BT Sport with BT TV: £15.00 a month. Re: Phone Line Required for FTTP? If this isn't required, then what do I need in order to stay and keep the FTTP … I appreciate its complex as BT has FTTP on demand and rollout-conversion where FTTC and FTTP … Hi everyone, I've just ordered a BT full fibre product as my area has just in the last week been enabled, (late 80s house with existing FTTC copper phone line) and I'm wondering how the phone calls will be delivered, will the existing copper line … If there is a copper connection then that will remain for the phone line. 01-04-2018 I know for a fact i selected the right one and when i checked out i qualified for this offer. Your friend will be paying line rental to BT as they don’t offer FTTP without line rental unlike other providers such as Zen. BT Sport with BT … Hi i am really unhappy with the service i have so far received from BT. 7h49. The Openreach engineer stated i did n't need one the reply was some contractors this... 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