In the end, whilst unfortunate, the damage to your frame is categorically not the result of ⦠During this painful process I have also found many similar sad stories, where Cannondale refuses to satisfy warranty claims even if a bike was used on a trainer, for example. ... whilst we have declined your warranty claim, we have offered Evans several goodwill replacement frame options at cost price. Proof of purchase is required. This limited warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners. Cannondale requires proof of purchase before honoring any warranty claims; All warranty claims must be submitted through an authorized Cannondale dealer; All efforts will be made to replace your accessories with the same model and color but note that in some cases an exact replacement may not be available; Any claim against this warranty must be made through an authorized dealer or distributor. Cannondale Limited Warranty. Then swing arms, ⦠During this painful process I have also found many similar sad stories, where Cannondale refuses to satisfy warranty claims even if a bike was used on a trainer, for example. The Cannondale retailer will submit a claim on your behalf to our Warranty Center who will have a chance to visually assess the situation and help you with more information. I am not sure at this stage if the seat post was supplied cut by Cannondale or it was cut down to size ⦠The terms and condition of warranty for any part of the bicycle/product vary for each brand/manufacturer. Ask you dealer for help with trainers, the right one and the correct way to use it. For any warranty claim to be considered, the bicycle must be brought in to an Authorized Cannondale Retailer on the same continent on which the bicycle was purchased. Therefore, Iâve given my âRightyâ Fork for repairs at a specialised carbon repairs shop. In addition, Iâve asked the mechanic to ⦠1/ Accept Cannondale frames are tosh and move on and never cross their palms again ? With Cannondale, for example, most frames are warrantied "for the lifetime of the original owner" but "frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles" (covering extreme jumping or downhill grades on rough trails at speeds in excess of 25 mph) have a three-year warranty. In addition, Iâve asked the mechanic to photograph the ⦠The Cannondale retailer will submit a claim on your behalf to our Warranty Center who will have a chance to visually assess the situation and help you with more information. In case of any warranty claim, CMB shall provide all reasonable assistance for your claim/communications between you and the brand/manufacturer. Cannondale / Evans Cycles warranty claims This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. Claims made outside the country of purchase may be subject to fees and additional restrictions. Please note, you will need to bring your original proof of purchase and your bike in fully assembled condition for a warranty to be submitted. Friday, 11 February 2011. 2/ Put forward a claim for not being fit for purpose and go legal ? Please note, you will need to bring your original proof of purchase and your bike in fully assembled condition for a warranty to be submitted. 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