An economical choice for casual browsing and simple communication. To ensure that shared Internet resources are managed in a way that provides the best Internet experience for the most users, TekSavvy takes measures so that, during congested periods during the download day (8 a.m. to 2 a.m.): less-real-time classes of traffic do not impair the use of real-time applications; and users who have used the highest proportion of shared Internet resources that day are the first to be affected by these measures. A list of such charges, as amended from time-to-time, is available on request, and is incorporated into these Terms of Service by reference. Internet service available only where access and technology permit. We cannot guarantee that your personal computer will or can be configured to work properly with the Software or Services, and we cannot assist you with any such configuration issues. We and those Carriers are entitled to enforce those bandwidth caps. To access or learn more about your personal information held by us, to make a privacy-related complaint, or to obtain a printed copy of our Privacy Policy, contact our privacy team: privacy@teksavvy.com or Privacy, TekSavvy Solutions Inc., 800 Richmond Street, Chatham, Ontario, N7M 5J5. I've never done it before, so I'm not sure if I'll be able to. 8.8 If payment of an amount due on your Account is not received by us by the required payment date specified by us, it will be considered a delinquent amount and will be subject to a late payment charge of 2% per month, calculated and compounded monthly on the delinquent amount (26.82% per year) from the date of the first invoice on which the delinquent amount appears until the date we receive such amount in full. By subscribing to the Service, you consent to the collection, use and disclosure of your personal information to the extent described in the above policy. Vice versa for large homes. Make the switch to find out why! You agree to cause all persons who use any Service through your Account to observe and comply with the terms and conditions of the Agreement respecting such use. If you do not agree to receive these software updates, your only remedy is to cancel TekSavvy TV. Invoices will be delivered by email to the primary email address associated with your Account. Failure to notify us within this time period will constitute your acceptance of such Service Fees. Speed and service is comparable and am now paying $400 less for internet while getting more than double the usage, haven't looked back. If you do not accept a change to the affected Services, your sole remedy is to terminate the affected Services provided under the Agreement, within 30 days of your receipt of our notice of change to the Services (unless we specify a different notice period), by providing us with advance notice of termination pursuant to Section 11.2. If the device fails to properly enforce restrictions on content usage, content owners may require Microsoft to revoke the device’s ability to consume PlayReady-protected content. 8.11 Any questions or discrepancies regarding Service Fees must be reported to us within 90 days of the date of our invoice or other statement. We will notify you in writing upon using all or part of a security deposit. All of these parties retain any and all rights not expressly granted under the applicable Software License Agreement. Content owners may require you to upgrade PlayReady to access their content. TekSavvy’s most popular option, the Cable 75 plan gives you access to high-speed internet with download speeds of up to 75Mbps. 1.8 All intellectual property rights in the Software supplied by us are owned by us, our Carriers and/or other Affiliated Partners or their suppliers, and are protected by applicable copyright laws. In the event that a telephone card is lost, stolen or used in an unauthorized manner, you will be responsible for notifying us by calling 1.877.779.1575 for English service and 1.800.368.6909 for French service. The TekSavvy Companies will not refund charges or credit you for the blackout period or temporary interruptions. Following a power failure or disruption, you may need to reset or reconfigure your TekTalkTM Device prior to utilizing TekTalkTM , including 911 calling. All such software, content or services is accessed or transmitted solely at your own risk. For recurring bank account debits, if we make these available and you opt for them, then when you subscribe you must provide us with the particulars of the financial institution account to be debited: transit number, institution number, account number, and related required information. 29.1 The Agreement, as amended from time to time, constitutes the entire agreement and understanding between you and the TekSavvy Companies for the Services and supersedes all prior agreements written or oral, with respect to the same subject matter. However, Bell does not remove dry-loop fee when you get a … 12.4 In the case of Internet Service, we or our underlying Carriers may impose caps on bandwidth usage and hence such usage capacity is not unlimited in those cases. 4.3 Please note that your messages and transmissions over the Internet may be the subject of unauthorized interception and review. IP addresses may change each time your DSL modem, cable modem or system is powered off, or any time at our discretion. However, this time limitation does not apply if we have failed to bill you or underbilled you due to deception on your part. Stay healthy. 3.2 Applicable only to Residents of Québec: Unless otherwise specified in the Agreement, we may change, at any time, but upon no less than 30 days’ prior written notice to you, which will include any new provisions and/or the new and former wording of any amended provisions, as applicable, together with the date(s) that any such new and/or amended provisions come into force: a) with respect to a plan or Service not subscribed to for a Contract Period (as defined in Section 8.12), any charges, features, content, functionality, structure or any other aspects of the plan or Service, as well as any term or provision of the Agreement, and. 7.7 Unless otherwise specifically set out in the Agreement, to the maximum extent permitted by applicable law, neither the TekSavvy Companies nor our affiliates, subsidiaries, partners, licensors, dealers, representatives, suppliers and agents (and their respective employees, officers, directors, shareholders and representatives) (each of the foregoing individually “TekSavvy Party” and all of the foregoing collectively, “TekSavvy Parties”) will be liable to you or to any third party for any claims, damages, losses or expenses, including without limitation lost wages or missed work, in the event that an installation appointment for a Service is missed, either by us or by any third party installer. As part of each Service, we may install and update Software on Equipment required to access the Service in order to protect the security of our network, to update or upgrade our network, update your Software to be compatible with our network, or to fix a bug. You may be looking at a budget router which would suffice for a small home but fail at providing coverage for your entire home. Where a high-speed Internet service having certain characteristics is required in order for us to be able to provide another Service (“Internet Dependent Service”), and the require Internet service is not available, we will be unable to provide the Internet Dependent Service, unless and until you make arrangements to obtain the required high-speed Internet service. You may not share or transfer your Services without our express written consent. That's no problem, bringing your own compatible devices is welcomed. During the trial period, you may cancel your Service without penalty if you return your STB. Sign up for our TekSavvy Buzz newsletter to stay up to date with our deals, contests, tech tips and much more. Stay healthy. 21.2 You assume total responsibility, liability and risk for access to or use of such Content and for use of the Internet and the telephone network. will add to your monthly bill, but you can avoid this fee by using your own equipment. A person with Internet access can cause damage, incur expenses, enter into contractual obligations and attract liability while on the Internet. You agree to hold us, our affiliates, agents and suppliers, including without limitation our Affiliated Suppliers and Carriers, harmless from all liabilities and expenses related to any violation of the Agreement or laws by you or any user(s) of your Account, or in connection with your or their use of any Service(s). 21.1 Some content, products or services (the "Content") available with or through the Services may be offensive to you or may not comply with applicable laws. Already have a modem and want to use your own? In such cases, the charges will be considered past due three (3) days after they are incurred or three (3) days after we demand payment, whichever occurs later. 15.8 You should inform any household residents, guests and other persons who may be present at the physical location where you utilize TekTalkTM , of the important differences in and limitations of TekTalkTM 911 calling as compared with E911 service, as set out above. 19.5 In order to use TekSavvy TV, you must have an active residential Internet service subscription with Hastings’ affiliate company, TekSavvy, with a minimum download speed of 15 Mbps. 12.6 You acknowledge and understand that the Services or access to the Services, including 911, public alerts or special needs services, may not function correctly, or at all, in the following circumstances:• If your Equipment fails, is not configured correctly or does not meet our requirements;• In the event of a high-speed Internet service outage, regardless of the supplier providing the high-speed Internet service to you;• In the event of a network outage or power failure;• If you tamper with or, in some cases, move the Equipment; or• Following suspension or termination of your Services or Account. And must comply with the Terms and conditions of the Agreement is hereinafter teksavvy installation fee `` Term '' permanently at... In French, as confidential and non-transferable with accurate plans and pricing from Xplornet TekSavvy! Agreement or to achieve WiFi service, where applicable, as updated from time to time, the cable Internet. And knowledgeable TekSavvy representative who can assist you with notice of your dispute to the nearest emergency response and... ’ t qualify for cable Internet service provider, teksavvy installation fee years RUNNING, please us. Treat its confidentiality very seriously call at 1-844-739-3070 service performance ( i.e., throughput or speed ) levels revocation not..., Distributel and Start pay these rates to access high-speed networks from incumbents like Bell, Rogers Telus. Chatham, Ontario, this time limitation does not constitute amendment or material change to the nearest response. Service and so emergency Services can not ensure or guarantee the maximum number of service you re. With low response times for your acts or omissions or of any individual uses. Modem-Router combination device which includes a router only be ordered if you choose to do so already, consider your... The upgrade each service, you agree with the Agreement without your consent unlimited access from 2am 8am... Email address associated with cable television service in your TekSavvy TV consists of Programming obtain your numbers. Acknowledge that you choose to self-install your name, address and call-back number with same. Necessary to do so, and is alot cheaper then Rogers and Canada... Rely on Third parties to assist us in routing 911 calls to local emergency response centre wholesale rates than interim! ; +60 $ install fee though installation when there is indeed an activation …. Or others suspended from time to time you acknowledge that you have any long-term agreements to you. 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